Our Policies

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time or call you in advance to alert you of any delays.

For the safety of all animals in our care, we require that all vaccinations or vaccine titers be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Care Credit, Visa, MasterCard, Discover, American Express, Debit cards, cash and personal checks.

We offer a discount when you pay by check or with cash!

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Please lock all extension leashes so that you have better control of your dog.

All cats must be presented in an appropriate cat carrier or on a leash.

Veterinary visits can be stressful.

At the Jockey Hollow Veterinary Practice we believe that reducing stress makes the visit easier for our clients and safer for our patients.

The Chill Protocol is a combination of medications that can help reduce fear, anxiety, and aggressive behavior. By using these medications we can more safely exam, draw blood and perform non-invasive procedures without full sedation or general anesthesia.

Please let us know if your pet is anxious. We can help.

Practice Name: Jockey Hollow Veterinary Practice

Effective Date:01/01/2026

1.  Introduction

This Privacy Policy describes how Jockey Hollow Veterinary Practice collects, uses, and protects your personal information when you opt in to receive SMS messages from us via our 10-digit long code (1ODLC} messaging program.

2.  Information We Collect

•      Mobile phone number

•      Name (if provided)

•      Any other information you provide when opting in

3.  How We Use Your Information

•      To send you SMS messages related to appointment confirmations, appointment reminders, medical reminders (for example, for vaccines due}, as well as real-time text messages.

•      To respond to your inquiries or requests

4.  Data Sharing and Selling

We do not share, sell, or rent your mobile information with third parties or affiliates for marketing, promotional purposes, or newsletters. Your information will only be used for the purposes described in this policy.

5.  Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any message. For help, reply HELP.

6.  Message Frequency and Rates

Message frequency varies. Message and data rates may apply.

7.  Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

8.  Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: Contact Us

Address:3 Jockey Hollow Road POB 208 New Milford, NY 10959

9.  Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.